FROM THE BOOK

Monetizing Agentic AI

Chapter 3 · The Response: How the Services Industry Is Responding to Agentic AI
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The Outsourcing Earthquake: India’s Technology Industry Under Pressure

The Indian IT firms that collectively employ over 430,000 mid-career professionals with 13 to 25 years of experience are facing a structural challenge: the work those professionals were hired to do is being automated. The work that remains requires skills most of them do not yet have. The firms are responding with massive upskilling programs.

Wipro pledged $1 billion to AI over three years and trained 235,000 employees in AI basics. TCS, Infosys, and others have mandated AI courses. NASSCOM’s FutureSkills initiative aims to train 400,000 workers. But the scale of the challenge is enormous: an IIM-Ahmedabad study found that while 96 percent of IT professionals now use AI tools at work, 68 percent fear their roles could be automated within five years.

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