Frameworks, core principles and top case studies for SaaS pricing, learnt and refined over 28+ years of SaaS-monetization experience.
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The AMS rates each agent on three dimensions.
Dimension 1: Zero Human Ability. How much human involvement does the agent still need? Small (50% or more human: the human does the work, the agent assists), Medium (20 to 50% human: the human delegates, the agent executes, the human reviews), or Large (under 20% human: the agent does the work). Why it matters: This is the strongest predictor of how pricing gets anchored. At Small, per-seat pricing still works, because the human is the anchor. At Large, pricing has to track the output or outcome the agent produces. There is no human left to anchor to.
Dimension 2: Operational Domain. How broad is the agent’s scope? Small (a single task), Medium (an end-to-end workflow inside one business function), or Large (cross-functional or multi-domain).
Why it matters: A narrow agent is a tool. A medium agent is a mini job function. A broad agent is a whole department. The pricing metric has to match how the buyer pictures what they are buying.
Why it matters: The curve tells you how aggressively you can price. Linear means cost-based pricing works. Inflecting means value-based pricing is possible, but you have to prove it. Exponential means even considering costs makes little sense - as the output is so high.
Join companies like Zoom, DocuSign, and Twilio using our systematic pricing approach to increase revenue by 12-40% year-over-year.