Based on our pricing strategy book, Price to Scale, the approach you take should align with your overall GTM motion and the specific needs of your target segments. In our book we outline several options for presenting pricing to the market, including:
• A full, public pricing page where all options are transparently laid out
• A summarized pricing guide for standard/SaaS plans with details that invite further conversation for complex enterprise needs
• A model where standard plans are fully detailed, while enterprise pricing is intentionally less defined—often having a “Contact us for enterprise” call-to-action—so that you can have a more consultative conversation
For most companies, especially those that have both standard and enterprise segments, the standard plans are best shown on a public pricing page. This makes it easy for typical buyers to compare options quickly. Enterprise pricing, however, is often kept separate or simply alluded to via a call-to-action. This is because true enterprise deals usually involve customized contracts, flexible licensing agreements, and detailed negotiations—not easily conveyed in a one-size-fits-all pricing table.
Key takeaways from Price to Scale include:
- Tailor your public pricing page to the segment that benefits from simplicity and speed (often the commercial or SMB market).
- Offer a clear pathway for enterprise customers to engage with a sales team, ensuring you can capture detailed requirements and adjust pricing accordingly.
- Recognize that enterprise pricing, due to its complexity and negotiation element, is often not fully disclosed publicly, thus protecting flexibility and value capture.
Ultimately, the stage to separate standard and enterprise pricing depends on your customer segmentation and the complexity of your enterprise deals. For many, it’s most effective to provide full transparency for standard pricing while prompting enterprise customers to contact sales for more tailored, value-based discussions.